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Maiti Wright

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Customer Service - inbound/outbound

Work from home

Working in contact centre environment for MSD I am seeking customer service employment working from home – I enjoy conversing with others to assist them as much as able.  I will go the extra mile for the customer to ensure that I have done everything I can to ensure that their need is met and they would not have to call back.

I am loyal – will ask if I am lost and will assist if required.  Willing to learn new skills to add to my skill set.

Experience

May 2018 - April 2022

Customer Service Representative/Technical Coach at MSD - Work and Income (Hamilton Contact Centre)

Contact centre based customer service representative role – answered queries from clients and colleagues answered – ensuring full and correct entitlement is correct for clients.
Inbound/outbound calls

Oct 2012 - May 2018

Case Manager at MSD - Work and Income- Tokoroa Service Centre

Face to face role- had case load of up to 40 clients at any one time – helping clients be work ready and ensuring they were receiving full and correct entitlement of support from government.
Arranged and facilitated seminars for service centre – work and housing seminars

Oct 2001 - Oct 2012

Customer Service Representative / Employment Broker at MSD - Work and Income - Hamilton Contact Centre

Piloted – Job Connect as employment broker
-Listed vacancies for employers; shortlisted and referred peoples CV to employers to interview and place employees.
CSR in different roles – Quality help, general queries answered, allegation line to report fraud and employer line – to assist with job search query of jobs listed online.

  • Customer service, Office & administration, Sales
  • Updated 2 months ago

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