Customer Service - inbound/outbound
Working in contact centre environment for MSD I am seeking customer service employment working from home – I enjoy conversing with others to assist them as much as able. I will go the extra mile for the customer to ensure that I have done everything I can to ensure that their need is met and they would not have to call back.
I am loyal – will ask if I am lost and will assist if required. Willing to learn new skills to add to my skill set.
May 2018 - April 2022
Customer Service Representative/Technical Coach at MSD - Work and Income (Hamilton Contact Centre)
Contact centre based customer service representative role – answered queries from clients and colleagues answered – ensuring full and correct entitlement is correct for clients.
Oct 2012 - May 2018
Case Manager at MSD - Work and Income- Tokoroa Service Centre
Face to face role- had case load of up to 40 clients at any one time – helping clients be work ready and ensuring they were receiving full and correct entitlement of support from government.
Arranged and facilitated seminars for service centre – work and housing seminars
Oct 2001 - Oct 2012
Customer Service Representative / Employment Broker at MSD - Work and Income - Hamilton Contact Centre
Piloted – Job Connect as employment broker
-Listed vacancies for employers; shortlisted and referred peoples CV to employers to interview and place employees.
CSR in different roles – Quality help, general queries answered, allegation line to report fraud and employer line – to assist with job search query of jobs listed online.